I rolled up on a Saturday morning without an appointment. I had a vague idea of what the problem was, and Ricky listened patiently, never interrupted me, and politely said they would check it out. He called a few hours later and thoroughly explained the issue, what my options were, and that if I wanted it repaired, they could do it same day. My vehicle was repaired and now runs perfectly. I dropped it off at 08:00, picked it up at 2. My observations while in the shop is that everyone is hustling, very polite, and there is no deception. I am very pleased that everything was handled smoothly, professionally, and all without an appointment - which resulted in me not having to miss any work. I will definitely bring future repairs to them, and much prefer the experience I had here, to the slick and uninformed treatment typically dished out at my local dealer.