First time trying this place for tire rotation and oil change. Set up a 2pm appointment. They were cool enough to do early drop off so i can do other things while they work on it. I call them at 415pm to check on the status but they put me on hold for 10 minutes. I get tired of holding and go there physically as i live close. Turns out they havent even started on the car because their mechanic wasnt in the system or something. Also they parked my car on the street block away from the shop. It will be more inconvenient for me but will def go to other autoshops that are further from my home.
Hi Jake, thanks for taking the time to provide feedback. I'm sorry our service did not meet your expectation. As you can tell from other feedback we strive to provide 5 star service every time, but when we miss that mark we rely on feedback like yours to improve. As with many businesses right now, we are experiencing staffing issues and are struggling to find technicians. We try our best to mitigate the impact of staffing issues on our customers, but, as I hope you understand, that can be a big challenge. We will continue to do our best to provide outstanding service and hope you will give us a chance in the future to show that we truly grow from feedback like yours.
- The Auto Experts