I had my vehicle serviced last week. I had my alignment fixed and my tires balanced. A week later I had my tires serviced at a different location due to a leak, and they informed me that the lug nuts of one of my front tires weren't secured all the way as they had been easily removed when the hubcap was taken off. This is poor service and extremely dangerous.
Hi Jocelyn, I'm truly sorry this happened. We take customer service and safety very seriously at The Auto Experts. I will look into this to see what went wrong and what we can do to prevent it from happening in the future. We will also be reaching out to you personally to follow up. Joe and Ricky
- The Auto Experts