Good service and friendly staff but poor scheduling and management seems disorganized, and parking is difficult. Went in for a standard oil change and tire rotation. I called a week in advance to set up an appointment. When I arrived on time, they had booked me as a drop off (not a stay and wait) so I was told I’d have to come back in a few hours. Really disappointing, I’m not sure why someone would make a specific appointment just to drop their car off for half the day? Had to find a ride home and back again, which caused me to miss work. When I picked the car up, they hadn’t done the tire rotation either. They were kind enough to do it right away but I still had to wait a half hour, and was offered no discounts for all the inconveniences. The shop lot is extremely small so I had nowhere to park my car when I arrived, and the entrance was blocked when I tried to leave. I think they park a lot of vehicles on the street block due to lack of space. Not a super easy set up for the customer to get in and out.
Thanks for taking the time to review our service. We really appreciate your feedback, and I am sorry we were not able to provide 5 star service on this visit. Unfortunately, like most businesses, we are short staffed right now and having a difficult time finding qualified people. We are working hard to schedule around the staffing issues, and we are genuinely sorry for the inconvenience it caused on this visit. We hope you will give us another chance to earn your trust.
- The Auto Experts