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5

Professionalism

3

Good service and friendly staff but poor scheduling and management seems disorganized, and parking is difficult. Went in for a standard oil change and tire rotation. I called a week in advance to set up an appointment. When I arrived on time, they had booked me as a drop off (not a stay and wait) so I was told I’d have to come back in a few hours. Really disappointing, I’m not sure why someone would make a specific appointment just to drop their car off for half the day? Had to find a ride home and back again, which caused me to miss work. When I picked the car up, they hadn’t done the tire rotation either. They were kind enough to do it right away but I still had to wait a half hour, and was offered no discounts for all the inconveniences. The shop lot is extremely small so I had nowhere to park my car when I arrived, and the entrance was blocked when I tried to leave. I think they park a lot of vehicles on the street block due to lack of space. Not a super easy set up for the customer to get in and out.

Thanks for taking the time to review our service. We really appreciate your feedback, and I am sorry we were not able to provide 5 star service on this visit. Unfortunately, like most businesses, we are short staffed right now and having a difficult time finding qualified people. We are working hard to schedule around the staffing issues, and we are genuinely sorry for the inconvenience it caused on this visit. We hope you will give us another chance to earn your trust.

- The Auto Experts
5

I can assure you choosing the auto experts to care for your automobile is the best decision you will make. They prepared my 1997F 150 for a cross-country drive (See previous review). My truck with almost 200,000 miles on it performed beyond expectations. Often exceeding the posted speed limits (Not recommend) my truck performed flawlessly. I logged 8756 miles in four weeks. Trust me when I tell you, you can trust them .

Thank you so much, Peter! We appreciate your confidence and this ringing endorsement!

- The Auto Experts
5

The Auto Experts have always offered me excellent service at prices that are often lower than their midtown competitors. Best of all, they never try to sell me on any unnecessary maintenance.

Thank you, Brian! We hope you'll keep bringing your vehicle to The Auto Experts!

- The Auto Experts
5

Ann, thank you for taking the time to us a great rating!

- The Auto Experts
5

I love this place the location, the quality, and how fast

Thank you so much for the 5-star review, Joimieko! We're looking forward to helping you out the next time you bring your car in for service!

- The Auto Experts
5

Professional, on time, friendly 👍

Thank you, Patti!

- The Auto Experts
5

Auto Experts are always ready to help, even when it comes to a last minute issues. And I appreciate that they never suggest services that aren't needed, even when it is something that I ask for but don't need!

KT, thank you for this glowing review. We're proud to serve you!

- The Auto Experts
5

Awesome shop, great service.

5

I went to the Auto Experts originally out of convenience since it is close to my house. I have continued using their services because they are so honest, reasonable, and have always given me great service. I highly recommend using the Auto Experts to my friends and to anyone looking for solid car repair and servicing.

The Auto Experts is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call The Auto Experts (916) 447-2886 if you have any issues in accessing any area of our website.