The Auto Experts were friendly, efficient, accommodating, and reasonably priced. They had a full schedule but squeezed me in. They are part of my CarMax Care Plan which built a level of trust from the beginning. The charges were fair and reasonable and probably should have been higher. The staff treated me like an acquaintance and explained things with that respect, as a peer or equal. That is especially important to me as a woman, compared to the condescension and speaking too technically, which I have experienced at other shops. It was my first time with them and I received excellent care. I observed their rapport with repeat customers and an effort to give options for approaches to provide service.
Wow, what a review, Jeannette! We are more than happy to have and thank you for the five-star review! See you in the future!
- The Auto Experts