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5

They got the job done quickly and professionally!

Happy Monday, Lydia, and thanks for the five stars! :-)

- The Auto Experts
5

My clutch went out on me, and they were able to have it fixed by the next day. Totally appreciate them getting it done so quick.

Thank you so much for the kind words, Mona! We appreciate your support. :-)

- The Auto Experts
5

These guys are always honest and up front about what actually needs to be done. Very easy to work with!

Thank you for the five stars, Andrew! :-)

- The Auto Experts
5

Ricky is the man - I’ve taken my truck here for years and now take my work vehicle also — I drove 25 min and past countless shops to get to Auto experts — Thanks bro, you always take care of my rides

Thank you, Don! We are thrilled you are willing to drive past other shops to get to us. That makes our whole team feel terrific that you like our customer service experience so much! You're the best! :-)

- The Auto Experts
5

The front desk workers were extremely professional and kind. Never complained about anything or even looked upset about what they have to deal with on a daily basis. They were quick and but also patient and handled my insurance claim very well. Very small lot but the quality of service is so good I will recommend everyone go there. They seem trustworthy too and the pricing for my car parts plus service were the cheapest in the city! But I promise you quality was efficient.

Thank you so much, Rosalyn! We appreciate your positive feedback about our auto repair team and your support. We look forward to seeing you again at the next service visit. :-)

- The Auto Experts
3

I had made an appointment online for an oil change for 10:30am and the car sat where I parked it until 2pm. I need maintenance done, but I am hesitant to make another appointment. I had my transmission rebuilt at your shop, and liked the work then.

5

Great service! Smog was done at the end of the day. Thank you for your patience. Walk in was not a problem. I'll be going back in the future.

Thanks for the five stars and have a super weekend! :-)

- The Auto Experts
5

Thank you for placing your trust in our auto repair team, Kris. We appreciate you and look forward to seeing you again. :-)

- The Auto Experts
5

This small business does a great job explaining what needs to be done. They do not oversell. I will ask them questions like should I get my brakes replaced and they will show me how much is left and not try to get me to have a brake job that is not needed. They have fair prices. Work is done in a timely manner. Everyone is friendly. So far I have had two oil changes, struts and shocks and a 60,000 mile maintenance review. So happy to have found them!

Thank you so much for the kind words, Rosalind! We appreciate your support. :-)

- The Auto Experts
1

Was disappointed to see that this business is not adequately following COVID-19 protocols. Customers and employees were not being required to wear masks while in the establishment. It is so important to follow the rules and guidelines of the health department in order to keep customers and employees safe. Update with more information: My friend, who is a heart surgery survivor, came into the shop today to pick up her car. It wasn’t quite ready yet, so she had to wait in the waiting room for about 45 mins. A customer was shown in and came to the waiting room not wearing a mask, helped himself to drinks, paced around the room. The person at the front desk had their mask pulled down at multiple points, all as soon as somebody wasn’t walking in the front door. The mechanic who fixed her car came to get her from the waiting room and the indoor lobby without wearing a face mask at all. I’m hoping that your safety policies will be more strictly enforced in the future so that my friend and others like her with health issues will feel comfortable coming to this business in the future as the pandemic continues.

Thanks for taking the time provide a review. I assure you we do have protocols in place and take this very seriously. We do require masks to be worn in the office by employees, vendors, and customers. In fact, we provide free masks for anyone who does not bring their own. We also sanitize all of our customer's vehicles before they are picked up. Additionally, we offer free pick up and delivery for at risk customers. I would like to get some more information about your visit, so I can determine what happened here. Unfortunately, we don't have any repair orders under the name the review is written by, so I cannot verify when this happened. If you can let me know what day and time you were in the shop or provide a repair order number, I can look into the issue further and see what happened. Again, I appreciate your time and feedback and hope to hear back from you so I can look into the matter-Joe

- The Auto Experts
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